HP updated BIOS which turned on BitLocker and locked and encrypted my drive. technical support services. My backup drive filled up and I was in the process of saving things to a new cloud drive and had not completed it when this happened. This didn't work. I'm not sure what to do with either the BitLocker ID or TPM ID. They both have stated essentially a new install of W10 has to be done (reset) with data loss. I've looked in the registry editor and there are things there for BitLocker. This did not work. It is not saved in my Microsoft account since I never set it up. This is a known problem, as pointed out on a Microsoft help page about BitLocker. They said it may still not work but it is at least one final thing to try. But there is no such key because the drive was never locked in the first place. Bitlocker activated by bios and no key shown or saved 01-14-2018 02:01 AM. I didn't want to make any changes w/o knowing what they might do but on the other hand it's a doorstop now so I'm not sure how I could make it worse. My name is Anthony. Neither were I'm going to have the SSD removed from the laptop. from my old computer last November but they don't have the key. Already tried that the drive is encrypted so no way to recover. When it did I got the screen I described in my original post. official 2253 0 obj <> endobj HP has also stated it's a known problem with HP Envy laptops but they don't have a fix I went into the command prompt and typed in "manage-bde -protectors c: -get". I spoke to Microsoft last week and HP twice. 2349 0 obj <>stream Is there somewhere I'm suppose to enter this code to find my BitLocker key? HP states they don't have the key. その他bios 関連: 10mb (カスタムロゴ、言語、スペアキー) ハイパーバイザー用に予約: 100mb . It seems to me someone somewhere knows how to get around 0 I never set up BitLocker so I don't have the key or a password. I'm going to BestBuy today. Anyone have any ideas Protect Yourself From Tech Support Scams h�b```b``6d`e`tbb@ !�+��&%�C-���1�h��O`zq��IҰ�BЀ�� ��/y܊~D�g�tX�@l�kNI��N�9��%�5��i[����G���O9}.ps�)~�qF��D��S��� e��Ձ���L]?��C�����,� Y�~�Q��Re����H���@���I�KM�$�6�+le^�sDL����\ ��J So here's the deal. Since I Again, I have no Bitlocker recovery keys on my MS account since I didn't set it up. You would think they would know how to circumvent this. I suspect many more will follow. This is a hardware problem with the BIOS and drives with something called TPM, a sort of hardware I have an MS account but Hi and thanks for reaching out. endstream endobj startxref I have a Recovery Key ID but no recovery key. Microsoft global customer service number. I was told it might be possible to then hook it up to another computer as a data drive and I've spent hours on this problem over the last week and lost weeks of work. gW��hY���Q�#f�+���CP%�@���gԏ�^�� ���t;��C�BC�. I have Windows Home as well. Recovery Key ID (to identify your key): "there's a bunch of numbers and letters, 32 of them". They claim the manufacturers are turning it on when they're shipped.
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